Front Office
The latest on customer-facing
issues driving revenue
6 Dashboards Drive Value
for the Organization
Insurance.com’s strategic
use of continuous
monitoring is improving
the precision and
efficiency of call
center decisions.
Cover Story/
Fraud Technologies
10 Fraud Screening:
The Hunt for Outliers
Hard economic times are
invariably busy ones for
the foes of insurance
fraud. Incorporating more
unstructured data,
carriers are fine-tuning
predictive analytics for
fraud detection.
Industry Priorities
Keeping up with top-of-mind
executive concerns
16 Reinsurers Put Risk
Under the Microscope
To better manage risk,
reinsurers are turning
to increasingly sophisticated technologies
and models.
Forum agree that collaboration and effective
communication are necessary for success.
Statistically Speaking
A data lineup illustrating industry trends
8 Consumers Content With Auto Insurers
A survey reveals a high level of customer loyalty
and satisfaction among respondents.
Vantage Point/Fraud Technologies
Guest commentary from industry sources
14 Fighting Fraud with SNA
Social network analysis can help insurers understand
networks often connected to criminal behavior.
INNSight
Exclusive commentary from Novarica
15 Insurers Plot Familiar Priorities in the Year Ahead
U.S. insurer budgets and projects for 2010 focus on
policy admin, agent portals and business intelligence.
Counterpoint
Guest editorialists who challenge conventional wisdom
19 Industry Embraces 2.0
Insurers that do not map a comprehensive strategy will
be at a competitive disadvantage.
Vantage Point
Guest commentary from industry sources
22 Finding the Guts of ERM
Key processes and underlying technologies enable the
insurance industry’s drive for enterprise risk management.
Who’s Buying What
Recent deals for technology software and services
23 Find the latest competitive intelligence on insurance
carriers and their buying decisions.
InsuranceNetworking.com
Read InsuranceNetworking.com’s most
popular exclusive content
Agencies Need Technology
A new report that surveys agents and
vendors reveals that technology is
positioned to support agents' growth.
25
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