INNFocus—Life
Strategies and technologies to boost
behind-the-scenes efficiencies
6Want to be
Healthy? Grow
Organically
Amid economic
turmoil, life insurers
are finding that
internal development
beats M&A.
Cover Story/Agency
Management
12 Social Networking:
From Fad to Factor
Carriers look to
business-specific social
networking tools to
improve their
interactions with
producers.
Special Report/
INNovators 2009
26
Claims of Innovation
Ring True
Esurance is reaping
significant rewards
by revolutionizing its
customers’ online
claims experiences.
Back Office
Strategies and technologies to boost
behind-the-scenes efficiencies
32 A Global View of
SOA-based Policy
Admin Systems
Long-established in the
United States, service-oriented architectures
are now taking root in
emerging markets.
Departments
Commentary
Statistically Speaking
A data lineup illustrating industry trends
10 Insurers Look To Boost ERM Spending
A new report reveals an increase in spending on
enterprise risk management (ERM) technologies.
Vantage Point
Guest commentary from industry sources
20 The Road to Self-Sufficiency
Insurers have options when it comes to maximizing
the important investment of maintaining a core
processing system.
INNSight
Exclusive commentary from Novarica
29 What We Have Here is a Failure to Communicate
Carriers can leverage social networking technologies to
improve internal communications.
Asked & Answered
Exclusive INN interviews with insurance thought leaders
31 Actuaries Assess ERM
A trio of risk managers weigh in on creating a culture
of risk awareness.
Who’s Buying What
Recent deals for technology software and services
35 Find the latest competitive intelligence on insurance
carriers and their buying decisions.
InsuranceNetworking.com
Read InsuranceNetworking.com’s most
popular exclusive content
Innovation High On
Insurers’ Radars
A panel of experts share tips for
putting innovation into play.
38
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