Who said it?
There is a widening
gap between the
carriers who ‘get it’
and the ones who don’t.
Story on page 10
March/April 2010 Volume 13 Issue 5
www.insurancenetworking.com
Cover Story
easing p&C Claims
35
Daring approaches to
claims management
Carriers are gaining traction with new technologies to
manage claims more efficiently and effectively.
page 26
Mastering medical
claims processing is
becoming a must-have
skill for P&c insurers.
digital diagnosis
18
health nsurers are
merging ehrs with
claims data to reduce
costs and improve
member health.
A Better Way to Grow
the stAkes Are hIgh For
insurers this year, as organic
growth and aggressive
distrubution-related expense
management techniques take
center stage. Fighting a flat
market in terms of premium
growth, independent agents,
nevertheless, are anxious to
produce, knowing compensation
is but one of a host of elements
required to foster growth
for insurers and agents alike.
By Pat Speer
>>disTriBuTion/Channel managemen T
Story on page 10
Clouds Spring Internal
Few technology con-
cepts in recent memory have
elicited the hype (or confusion)
as cloud computing.
not wanting to fall behind
the technological curve,
insurers are exploring ways
to use cloud computing to
lessen the burdens to their
busy It departments and
remake their cost structures.
however, hemmed in by
legal and regulatory com-
pliance issues and acutely
aware of the implications of
proprietary data residing
outside their walls, many
are reticent to employ
cloud computing for core
applications.
yet the promise of
jettisoning the constraints of
expensive fixed cost operating
models is an enticing one.
Accordingly,“caged” or private
clouds, where the cloud is
deployed within the insurer’s
own data center, are gaining
in popularity. the result is
unprecedented levels of
flexibility and cost savings.
By Joe McKendrick
Story on page 36
>>Cloud Compu Ting
multi-Channel move
32Allstate changed its distribution strategy
to present a single
face to the customer.
surveying spend
46
sixty-eight insurers
were asked where they
plan to increase spend
in 2010:
62 say business intelligence
say policy
administration
say Web portals
58%
69%
INN Online
insurancenetworking.com
• insurers Wary of
resolution Fee
• Tragedies reinforce
earthquake risk
• enhancing Customer
experience reaps real rewards
