Contents
Front Office
The latest on customer-facing
issues driving revenue
10
Achieving the
Greater Good
Insurers and agents are
finding the “show me
the money” approach
needs to be enhanced with
elements that ensure time-tested, mutually beneficial
relationships that foster
growth for both parties.
Cover Story/
Claims Management
Claims Management:
26
A Balancing Act
If they take into account
underlying business
challenges and the needs
of staff, carriers can leverage
new technologies to manage
claims more efficiently and
more effectively.
Special Report/
INNovators 2009
32
Casting a Wide Net
Reaps Varied Rewards
Recognizing the need for
change, Allstate developed
a multi-channel distribution
strategy to present a new
cohesive, collaborative face
to its customers.
Industry Priorities
Keeping up with top-of-mind
executive concerns
But will the stimulus be enough
to boost adoption of costly
EHRs and PHRs?
INNFocus-Health
36
In-depth coverage of issues affecting
specific lines of business
18
Digital Health Records Get
a Big Injection
Clouds Spring Internal
After much hype and
speculation, insurers share
real-life experiences of
migrating applications and
functions to the cloud.
Departments
8
Commentary
Industry observations and opinion from the staff
Helping Workers Accept the Boy at the Door
With IT workers anxious over career prospects,
managers need to channel that energy in a
positive manner.
16
INNSight
Exclusive commentary from Novarica
The Perils of Comparison
Insurers must prepare as technology brings new
levels of transparency to the 401k market.
35
Asked & Answered
Exclusive INN interviews with insurance thought leaders
Optimizing Medical Claims
A data-centric approach to the claims process
can deliver significant savings in payouts for
property/casualty insurers.
42
Vantage Point
Guest commentary from industry sources
Enabling Electronic Payments
In order to keep up with shifting customer demands,
insurers need to offer a diverse array of payment
options.
43
Who’s Buying What
Recent deals for technology software and services
Find the latest competitive intelligence on insurance
carriers and their buying decisions.
46
Statistically Speaking
A data lineup illustrating industry trends
Charting Carriers’ Spending Priorities
Study shows carriers are increasing investment in
customer-facing technologies.
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