Contents
34To respond to customer and business demands,
insurers take on billing system overhauls.
Back Office
Strategies and technologies to boost behind-the-scenes efficiencies
Back-End Changes Equal Front-End Benefits
8
Enterprisewide
Coverage that bridges cross-functional, operational boundaries
IT Asset Management: It’s All About Trade-offs
Cost, performance and application compatibility are some
of the interlocking issues impacting hardware replacement decisions.
12
INNFocus - P&C
In-depth coverage of issues affecting specific lines of business
Annuities 101: A Course for Advisers & Clients
Chasing the retirement “savers” will require a technology-enabled focus
on education to simplify the complex products being posed to them.
18
Cover Story
The Big Rethink
In the wake of the economic crisis, financial risk managers will need to rely
on process and technology innovation, as well as a dose of introspection.
28
Case Studies
Coverage that bridges cross-functional, operational boundaries
The SaaS Connection
Consistent data a key benefit of SaaS for Ohio P&C carrier.
54 Rate, Review, Repeat
USAA uses social networking tools to spur sales, quotes and product and service strategies.
Departments
6
Commentary
Industry observations and insight from the staff
On Siloed Thinking
While a new study questions the value of
brainstorming, the history of successes born
of collaboration tells another tale.
14
Asked & Answered
Exclusive INN interviews with iinsurance thought leaders
Surveying the IT Universe
Microsoft CFO Peter Klein weighs in on a host
of transformational technologies impacting
insurance operations.
26
INNSight
Exclusive commentary from Novarica
Quantifying Policy Admin Replacement
Metrics, averages and advice on updating
core systems.
32
Vantage Point
Guest commentary from industry sources.
Avoiding a Front-End Fiasco
Servicing multiple distribution channels
shouldn’t translate to multiple headaches.
Find the latest competitive intelligence on
insurance carriers and their buying decisions.
Recent deals for technology software and services
Who’s Buying What
58
62
Statistically Speaking
A data lineup illustrating industry trends
Insurers Job Market Muddled
Survey reveals that 74% of nation’s insurers are hiring.
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