Insurance Networking News

Making Sense of the Secret Sauce

Pat Speer Editor-in-Chief Insurance Networking News

WHEN INSURERS CONDUCT AN APPLES-TO-APPLES COMPARISON OF TECHNOLOGY FEATURE/FUNCTIONALITY, WHAT MATTERS MOST TO THEM? THE TECHNOLOGY’S BELLS AND WHISTLES? THE VENDOR’S STABILITY AND REPUTATION IN THE MARKETPLACE? PRICING?

An evaluation of the 2,000 responses received by Insurance
Networking News readers to the 2010 Vanguards in Insurance
Practices survey points to something larger than the
technology itself. In this year’s VIP survey results, it’s not
surprising that the “why” behind our readers’ technology
decisions is considered as important as the “who.”
Our readers have decided that the leading top solution
providers are those that embody the “why” as a normal
course of doing business; i.e., those offering a secret sauce:
a mixture of technology and business practices that most
fully and reliably meet their customers’ requirements.

In the spirit of helping our readers’ make sense of all the ingredients in the sauce, Insurance Networking News, in partnership with Celent, is pleased to provide the results of the 2010 Vanguards in Insurance Practices Program, our third annual solution provider ranking with Celent, and INN’s fourth overall. This authentic and accurate view of technology solution leaders is derived from insurers via votes cast solely by carriers and their staffs. This year’s ranking and its related analysis offers the exacting intelligence necessary to help insurers make informed decisions when it comes to making a technology purchase.

In the course of our vote tallying, deliberation and analysis,
the Insurance Networking News’ editors learned of a company
that has the ingredients (solid technology story, high customer
satisfaction) required to be recognized as the INN 2010 VIP
“company to watch.” PilotFish Technology, Middletown, Conn.,
offers software and services designed to enable integration of
disparate systems using XML standards, and most recently
began to offer the XCS eiConsole for ACORD License free to
ACORD members. Congratulations to PilotFish for promoting
ACORD, technology and the industry at large.

CUSTOM SOLUTIONS

Group Director Virginia Wiese

Senior Project Manager Julia Micallef Art Directors Jaime Hernandez & Jack Mitton Contributor Craig Weber

INSURANCE NETWORKING NEWS Editor-in-Chief Pat Speer 312-777-1376 - patricia.speer@sourcemedia.com Editor Carrie Burns 312-777-1366 - carrie.burns@sourcemedia.com Senior Editor Bill Kenealy 312-777-1372 - william.kenealy@sourcemedia.com Senior Editor Alex Vorro 312-777-1378 - alex.vorro@sourcemedia.com Associate Publisher Holli Gronset 847-428-0627 - holli.gronset@sourcemedia.com Business Development Manager Michael McCaffrey 646-271-9687 - michael.mccaffrey@sourcemedia.com Sales Assistant Michelle Vega 312-777-1361 - michelle.vega@sourcemedia.com