8 Tools to quantify
customer service
30 Get the most bang for
your IT consulting buck
34 Spotting and stopping
workers’ comp fraud
September/October 2010 Volume 13 Issue 9
www.insurancenetworking.com
2O1O Women in Insurance Leadership
Special Issue
An industry as multifaceted as insurance can only stand to bene;t
from an equally diverse talent pool. From the front of;ce to the back,
and from business units to IT, a new generation of female leaders is
altering our understanding of technology and business. For the ;fth
year in a row, INN is proud to recognize female leaders in insurance,
who, though a distinctive group, exemplify a common commitment
to professional excellence. Page 16
