12Insurers and agents are making better use of
aggregators, social media and micro sites to
garner new business.
Front Office
The latest on customer-facing issues that drive revenue
Culling All Leads
16
Cover Story
Claims/Legacy Systems
An Age-Old Problem
As legacy claims systems show their age, carriers need to consider both strategic business
benefits and the promise of technologies such as SOA, analytics and even BPM.
22
Case Study
Coverage that bridges cross-functional, operational boundaries
Policy Admin System Revamp
After an award-winning multi-year project, Farmers Alliance Mutual Insurance is revamping its
core policy processing system for its commercial, general liability and homeowners’ lines.
Departments
6
Commentary
Industry observations and insight from the staff
Rating Agencies Revolt?
The first ripples from financial regulatory reform are
already being felt in the bond market.
14
INNSight
Exclusive commentary from Novarica
Selling Agile Development
Commit to change management to overcome initial
reluctance when implementing new development
philosophy.
21
Vantage Point
Guest commentary from industry sources.
The Path to Mastering Underwriting
Carriers can reach full underwriting capability by
combining a modern PAS with an underwriting
system that includes an agent portal.
25 eBooks and Life Insurance?
Just as electronic distribution is altering the
publishing industry, electronic policy applications
are set to alter insurance.
Find the latest competitive intelligence on
insurance carriers and their buying decisions.
Recent deals for technology software and services
Who’s Buying What
26
27
Statistically Speaking
A data lineup illustrating industry trends
Sizing Up Self Service
Carriers need to compensate as customers turn to
the Web for insurance-related transactions.
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