Casting aSpotlighton Excellence
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THE WORD “INNOVATOR”
is a noteworthy term. Its root hails
back to the 1540s, with the derivatives innovare, novare or novation—to
alter or to introduce something new.
To the insurers on the following pages,
innovation means bucking the status
quo and, with business drivers ;rmly
in place, daring to creatively use
technology to improve how their
organizations behave—internally and
with its agents, its customers and the
greater marketplace.
In this spirit, the Insurance Network-
ing News’ fourth annual INNovators
In keeping with its own phi-
losophy, the criteria for judging
this year’s award winners has been
altered to re;ect what we believe
are three categories key to an
insurer’s livelihood:
;;;;;;;;;;;;; Back-of;ce
technologies and initiatives that
drive bottom-line results.
Back-of;ce
technologies and initiatives that
drive bottom-line results.
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Enterprise-class technologies and initiatives that
bridge cross-functional, operational
boundaries.
Enterprise-class technologies and initiatives that
bridge cross-functional, operational
boundaries.
;;;;;;;;;;;;;;;;;;;; Front-of;ce technologies and initiatives
that successfully attract, retain and
drive customer loyalty, satisfaction
and retention.
Front-of;ce technologies and initiatives
that successfully attract, retain and
drive customer loyalty, satisfaction
and retention.
We also altered the cast of judges,
expanding the panel of top industry
experts to include Matthew Josefowicz, director and insurance practice
lead at Novarica, Mark Gorman,
principal with Mark B. Gorman &
Assoc., Karen Pauli-Bradshaw,
research director, TowerGroup, Ellen
Carney, senior analyst at Forrester
Research, and Lloyd Chumbley, VP,
standards, ACORD.
Judges also included INN staff
editors, and INN’s prestigious
editorial advisory board members:
Eric Bulis, SVP & CIO, SBLI USA
Mutual Life Insurance Co., Ursuline Foley, SVP and CIO, XL Capi-tal/ XL Global Services/XL
We also altered the cast of judges,
expanding the panel of top industry
experts to include Matthew Josefowicz, director and insurance practice
lead at Novarica, Mark Gorman,
principal with Mark B. Gorman &
Assoc., Karen Pauli-Bradshaw,
research director, TowerGroup, Ellen
Carney, senior analyst at Forrester
Research, and Lloyd Chumbley, VP,
standards, ACORD.
Judges also included
Reinsurance; Dennis Mehmen,
CIO, VP, Business Information
Services, Grinnell Mutual
Reinsurance Co.; Mike Murray,
VP, Finance, OneBeacon
Insurance Co.; Michael Romano,
SVP, Risk & Administrative Services,
Highmark Inc., Anthony Sisti,
Information Systems Director,
Travelers Insurance, and Jan
Tomlinson, EVP, International Field
Operations Manager (retired), The
Chubb Corp.
INN thanks its industry experts
and advisory board members for
bringing a superior peer-based
review to this process.
We believe that this year’s nine
official INNovators are a testament to the industry’s ability to
alter existing technology and
processes for the better. And by
using technology in new and
unique ways, they are altering
the way they do business. As a
result, these insurers are creating
competitive advantage.
The INNovators program was
designed as an educational
vehicle and, as such, Insurance
Networking News is pleased to
publish the winner’s stories in
this special report. Keep reading.
Videotaped interviews
of winners will also
appear on Insurance
Networking News’ INN
TV channel. Visit insuran-cenetworking.com/video
