Contents
8STP Starts to Stick
Front Office
The latest on customer-facing issues
that drive revenue
Carriers add
straight-through
processing to
streamline quote
and bind.
12
Cover Story
BPO: Now it’s Personal
Cost savings, business
transformation drive
insurers to seek specialized
relationships with business
process outsourcing vendors.
Departments
6
Commentary
Industry observations and insight from the staff
Do We Need E-mail Serenity Prayer?
Insurers need an intervention to survive
their always-on, multitasking electronic
messaging overload.
11
Asked & Answered
Exclusive INN interviews with insurance thought leaders
The Case for the Cloud
With business agility at a premium, insurers
need to give serious consideration to
cloud computing.
16
Vantage Points
Guest commentary from industry sources.
A Low-risk Path to the Cloud
By employing a 4-stage approach, insurers can
mitigate some of the risk of service-based computing.
Find the latest competitive intelligence on
insurance carriers and their buying decisions.
Recent deals for technology software and services
Who’s Buying What
18
19
Statistically Speaking
A data lineup illustrating industry trends
Predictive Modeling Boosts
Bottom Lines for Insurers
The technology and related processes are effective
at improving risk selection and pricing, which leads
to greater profitability.
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