Connecting the Business & Technology Communities
July 2011
Social CRM: The Next Stage in Social Networking
As insurers look to capitalize on the rich trove of data on social networks,
customer relationship management may be a good place to start. page 10
An Agent
Portal Reborn
Safety Insurance expands into
new lines of business, such as
homeowners and commercial
auto, with a beefed-up agent portal
that pulls in outside data and links
out to its host system.
page 16
Readying for
the Boom
page 18
Saybrus Partners’ Mark Fitzgerald believes more insurers will
deploy platforms and software
that can analyze risk, financial
status and other data to better
serve the retiring baby boomer.
A World of Trouble for Risk Managers
page 14
