Connecting the Business & Technology Communities
Social CRM: The Next Stage in Social Networking
As insurers look to capitalize on the rich trove of data on social networks,
customer relationship management may be a good place to start. page 10
Safety Insurance expands into
new lines of business, such as
homeowners and commercial
auto, with a beefed-up agent portal
that pulls in outside data and links
out to its host system.
Saybrus Partners’ Mark Fitzgerald believes more insurers will
deploy platforms and software
that can analyze risk, financial
status and other data to better
serve the retiring baby boomer.
A World of Trouble for Risk Managers