Manitoba Public Insurance’s year-old system enables multiple resources to view and work on claims at the same time, resulting in faster, more accurate decisions.
Case Study
One Insurer’s Quest for
Faster Claims Decisions
By Joe McKendrick
For Manitoba Public Insurance (MPI), a provincial crown corporation, the mission is simple: Take the liability issues out of auto accidents and create a no-fault, pay-what-is-needed system that protects all citizens, temporary residents and even visitors from financial losses incurred as a result of automobile accident injuries or death. The public auto insurer’s Personal Injury Protection Plan (PIPP), launched in 1994, is a no-fault insurance program that provides a wide array of benefits and entitlements, including income replacement, unlimited medical and re- habilitation expense coverage, coverage for personal care expenses, death and
funeral payments, child care and personal expenses, student indemnity payments, permanent impairment payments and enhanced benefits for those catastrophically injured in auto accidents.
“All Manitoba residents are eligible to receive benefits within PIPP,” says Rob Haithwaite,
executive director of injury claims management for MPI. “Whether it’s a vehicle owner, pe-
destrian or cyclist, injured Manitobans will be eligible to receive benefits.”
In 2005, MPI set out to better streamline and update the operations and offerings associated
with its plan, seeking to reduce its dependence on paper-based processes, and therefore decrease
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