One Surgery with a Side
of Blood Thinners?
Considering that demands for transparency are
only likely to increase, forward-thinking health
insurers should look to take advantage of it.
22
INNSIGHT
Insurance CIOs in 2012:
Just Warming Up
Insurers will invest heavily in IT in 2012 to make
sure they can walk, because they know they will
need to start running soon.
ASKED & ANSWERED
Internalizing External
Data for Analytics
Bill Madison, SVP insurance data solutions for
Lexis/Nexis, discusses how to best harmonize
exogenous data with existing business processes.
23
24
VANTAGE POINT
A Solution to the
Industry’s Brain Drain
While the concept is still evolving, phased
retirement could be a solution, and technology
is essential.
25
WHO’S BUYING WHAT
Big Buys
Harvard Pilgrim launches Oracle claims
adjudication; XL to implement Cover-All BI.
STATISTICALLY SPEAKING
Linkedin, Facebook
Top Social Media Tools
Insurers view social platforms as a way to
interface with agents, consumers.
28
TOP
5
TRENDS
;;;;;;;;
;;;;;; ;;;;;;;
8
INN editors present the business and technology trends that have
the potential to impact insurers’ operational environments in 2012 and beyond.
COVER STORY
Top 5 Trends for 2012
16
Special investigative units are increasing the use of analytic
technologies to identify suspicious claims.
FRAUD
Fighting Fraud One SIU at a Time
19
DOCUMENT MANAGEMENT
Insurer ‘Embraces’ Paperless
Document management initiative enables Embrace Pet Insurance to shed
empty file cabinets, increase customer satisfaction.
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