Bill Please
Modern billing
systems present
the opportunity to
simplify systems
integration,
standardize billing
and provide a
platform for
updating customer
service capabilities.
Billing systems are crucial to
any business, as they provide the platform for the most frequent and sensitive customer interactions and also
must interface with many of the other
business critical applications companies rely on.
But as more customers acclimate
to self service applications via the
Web and phone, property/casualty
insurers need to keep improving
billing systems, otherwise they risk
alienating clients who are becoming
accustomed to highly efficient billing
processes.
By Bob Violino
