Connecting the Business & Technology Communities
July/August 2012 • Volume 15, Issue 5
Flagging Fraud
5 Guidelines
for 2013 IT Budgets
CLOUD COMPUTING
Leadership Lesson page 55 page 22
In a down economy, insurance fraud is on the increase. But as fraudsters
become more organized and methodical in their approaches, so too are
insurers. Allstate, CNA, Erie Insurance and others are employing a raft of
technologies—from rules-based analytics included in policy admin and
claims systems to predictive analytics that scour internal and external
databases—to identify patterns and anomalies that may indicate fraud.
page 18
While most budget plans won’t be finalized until the fall, insurers
are already discussing priorities and starting to determine which tech-nolo�y expenditures will boost their business in 2013 and beyond. With
IT spending projected to grow modestly at best, where are CIOs likely to
get the biggest bang for the buck? Novarica’s Matthew Josefowicz offers
advice on which technologies and projects should get priority. Bottom
line: Insurers that spend their IT dollars wisely will be better able to
compete in an increasingly challenging market.
Insurers Finally Get
Acquainted with Cloud
While cloud computing has gone
mainstream for many industries,
insurers have been more reticent
due to regulatory considerations
as well as concerns over data
security and systems resiliency.
However, as security has matured,
insurers such as Narragansett Bay,
New York Life and Grace/Mayer
Insurance increasingly are embracing cloud
solutions for backup, archiving, business
continuity, collaboration, big data processing and software-as-a-service, increasing organizational agility.
INN spends a day on the job with VP of Claims
Susan Hood and discovers how she puts into
practice her commitment to keeping State Farm’s
claims operation second to none. page 12
